FAQs

Here are some great questions our customers ask...

What is the difference between a permanent Christmas tree and a specialty Christmas tree?

Permanent Christmas trees are usually the main feature tree in your home.
Specialty permanent Christmas trees smaller trees, slim widths or trees in a pot and are usually used as accents in your home, but typically not as your main tree.

Some of our permanent Christmas trees also come in a mini sizes. Mini trees are typically trees below 4 ft in height and are around 12" to 36" tall.

Are your LED clear lights more warm white or cool white (blue toned)?

All of our LED clear lights are a warm white.

What is the best way to store my permanent tree?

It is best to store your tree in a tree bag or the original box. Flocked trees are best stored in a temperature controlled environment to prevent the flocking from turning yellow (Not in your attic). All other Christmas trees (Green not flocked) should be stored in the coolest place possible. If you are not storing your tree in a climate controlled area cooler basements, garages or storage rooms would be much better than a hot attic.

Does my tree come with a tree stand?

Yes. All permanent trees include a tree stand?

What is included with my tree purchase?

All trees include a stand.

Christmas trees that come with a storage bag and remote control for the lights will be noted in the what's included area of each tree.

Remote controls for lights and tree storage bags are available to be purchased separately if they are not included with your tree. See the what's included area of each tree to see if your tree comes with a remote and tree storage bag.

What is your shipping policy?

Our Shipping Policy can be found here.

What is your refund and return policy?

Our return policy can be found here.